Shipping & Delivery

1. Shipping

1.1 Returns and Exchanges

• We offer product exchanges for items returned in an unused, sellable, and intact condition, with original packaging.
• Returns must be made within 15 days of delivery.
• Report missing items, wrong orders, or excess charges within 24 to 48 hours of delivery.
• We only accept returns for products purchased exclusively from the Supplementro website.
• Third-party purchases or physical store buys are not eligible for returns.
• Complete the returns form in the “My Account” section or email us at [email protected].
• Allow 1 to 2 weeks for processing; our customer service team will vet the return and notify you via email or phone.

1.2 Terms & Conditions

• Include a copy of the original invoice with returned products.
• Each item can be exchanged once.
• Shipping costs are non-refundable.
• Return any gifts or promotional products received with your order.
• Sale items are final; no returns or exchanges.
• If eligible, exchange for a product of equal or lesser value (no refunds).
• Note: Colors may slightly vary based on your operating system.

2. Delivery

2.1 Shipping Times

• We strive to process and ship orders within 1 to 2 business days.
• Delivery times vary based on your location and chosen shipping method.
• Standard delivery within India typically takes 3 to 7 business days.
• International orders may take longer due to customs and other factors.

2.2 Tracking

• Once your order ships, you’ll receive a tracking number via email.
• Use this tracking number to monitor your package’s progress.

3. Contact Information

• Website: Supplementro
• Phone: +91 96548 67778
• Email: [email protected]